1. Overview

Pots of Joy (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit or make a purchase from www.potsofjoy.nz.

2. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.

  • Order Information: Purchase details, order history, payment information (processed securely via third-party gateways).

  • Device Information: IP address, browser type, time zone, cookies, and how you interact with our site.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including shipping and confirmations.

  • Communicate with you about your orders, products, and services.

  • Improve our website and customer experience.

  • Comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with:

  • Service Providers: Couriers, payment gateways, and website hosting services who help us operate our business.

  • Legal Authorities: When required to comply with applicable laws or enforce our rights.

5. Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies to improve your browsing experience, analyse traffic, and deliver personalized content. You can disable cookies in your browser settings, but some features of our site may not function properly.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Withdraw consent where processing is based on consent.

  • Complain to a privacy regulator if you believe your data rights have been breached.

8. Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Pots of Joy
760 Glenbrook Road, Kingseat 2679, Auckland
Email: potsofjoynz@gmail.com
Phone: 027 278 2799